PJKO Privacy Policy — How We Protect Your Information

1Introduction & Scope

Welcome to PJKO's Privacy Policy. This document applies to all members who use PJKO's website, mobile application, and other digital services. By creating an account or using our services, you agree to this Privacy Policy.

PJKO is an internationally licensed online gaming and betting platform. We comply with the European GDPR and international data protection standards. Protecting your data is not just a legal obligation for us — it is an ethical responsibility.

2What Data We Collect

PJKO collects two types of data from you — information you provide directly, and information generated automatically as you use the platform.

Information Collected Directly from You:

• Name, date of birth, and gender — provided at the time of registration.
• Mobile number and email address.
• Address — collected during the KYC process.
• National ID or passport number — required for large withdrawals.
• Financial transaction data — records of deposits and withdrawals.

Automatically Collected Data:

• IP address and device information (model, operating system).
• Browser type and version.
• Platform activity logs — including login times, betting history, and gameplay.
• Location data (approximate, IP-based).
• Data collected through cookies and similar tracking technologies.

3Why We Use Your Data

PJKO uses your data only for necessary purposes. Here's a full breakdown:

• Account Management: For registration, login, and identity verification.
• Service Delivery: To process bets, gaming activity, and payments.
• Security Assurance: To detect and prevent fraud.
• Legal Compliance: To fulfil KYC, AML, and regulatory compliance requirements.
• Service Improvement: To analyse and enhance your overall platform experience.
• Contact: To send support messages, bonus notifications, and important updates.
• Responsible Gaming: To identify potentially problematic betting patterns.

PJKO never uses your information for any purpose not stated here. Should we need to use your data for a new purpose, you will be informed in advance and your consent obtained where required.

4How Your Information Is Shared

PJKO does not sell your data to third parties. However, limited information may be shared with trusted partners in certain specific circumstances:

• Payment Processor: To process transactions via bKash, Nagad, and Rocket — only the minimum required financial information.
• Game Providers: For game operations with providers such as Evolution Gaming and Pragmatic Play — limited to user ID only.
• Security Services: To detect fraud and ensure cybersecurity.
• Legal Authority: Upon a valid court order or lawful request from a regulatory authority.

5Cookies & Tracking Technologies

PJKO uses cookies to improve platform usability. The types of cookies used on PJKO are listed below:

You can manage cookies through your browser settings. Please note that disabling essential cookies may affect the functionality of certain PJKO services.

6Data Protection Technology & Practices

PJKO uses industry-leading technology to protect your data. Our security framework operates across the following layers:

• Transmission Security: All data is encrypted via TLS 1.3 protocol — across web and app.
• Storage Security: AES-256 encryption for databases. Passwords stored with bcrypt hashing.
• Access Control: Role-based access permissions. Every access is logged and regularly audited.
• Security Testing: Penetration testing by independent cybersecurity experts at least twice a year.
• Two-Factor Authentication (2FA): Members can enable SMS or app-based 2FA for an added layer of account security.

Please note, however — no method of transmission over the internet is 100% impenetrable. PJKO makes every effort to keep your data secure, but no technology can be guaranteed to be entirely flawless.

7How Long We Retain Your Data

PJKO retains your data only for as long as necessary. Our retention policy is as follows:

• Account Information: For the duration of active account and 5 years after closure (as required by law).
• Financial Transaction Records: 7 years (as required under Anti-Money Laundering regulations).
• Communication Logs: Support conversations and emails: 3 years.
• Gaming History: For as long as your account remains active.
• Session Logs & Cookie Data: Per session, up to a maximum of 1 year.

Once the retention period expires, data is securely deleted or anonymised.

8Your Data Rights

As a PJKO member, you have several important rights regarding your personal data:

To exercise any of these rights support@pjko.imEmail us at. PJKO will respond within 30 days.

9Protection of Minors' Data

PJKO's services are exclusively for users aged 18 and above. No one under the age of 18 is permitted to register on PJKO.

PJKO does not knowingly collect data from minors. Should we become aware that a minor's data has been submitted, we will immediately close the account and delete all associated information.

10International Data Transfers

As an international platform, PJKO may store certain data on servers outside Bangladesh. In such cases, we ensure:

• All international data transfers are conducted under GDPR-compliant agreements.
• Data is transferred only to servers located in internationally recognised safe countries.
• Encryption remains in place throughout the transfer.

11Contact & Complaints

For any privacy-related questions or concerns, please reach out to PJKO's Data Privacy Team:

12Privacy Policy Updates

PJKO may update this Privacy Policy as needed. Before any significant changes, we will:

• Notify members via email or in-app notification.
• Updated policies will be published 30 days before taking effect.
• Update the revision date at the top of this page.

Continued use of the service after any changes will be considered acceptance of the updated policy. The latest version will always be available on this page.